Terms of sale

 

Quality guarantee All our items are first quality, guaranteed "Murano Glass".
Small variations in the shape, size, colour, little imperfections or minute air-bubbles are unavoidable and they are typical of the handmade glassware.

Taxes and duties

All deliveries within the EU (European Union) are duty free.
Import duties for deliveries to all other countries are not included in the price and must be paid by the customer at delivery.
It is impossible for us determine the cost of duties, as it vary from country to country and the type of article.
We suggest you to contact the customs office of your country to know exactly the cost of the duties.

Payment

- Credit card (Visa, Mastedcard)
- Credit transfer to our bank account:
    Intesa Sanpaolo
     Filiale 06001
    San Marco - Mercerie San Zulian, 725-726
     30124 Venezia (VE)

    Bank account n° 1000/00002047
    Headed :
    Ditta Emaldi di P. Emaldi & C. s.a.s
IBAN: IT39 S030 6902 1071 0000 0002 047
BIC: BCITITMM

Shipping fees

Shipping fees are not included in the sale price and they are calculated separately according to variables such as volume, weight and destination country.
The cost of the shipping fees they will be calculated at the moment you make a free estimate.

Availability

Please note that not all items are in stock at the moment you place an order, the time of the availability of the chosen product will be notified you.

Damaged items

The goods travel well packed and we have a long experience of forwarding consignments worldwide, in any case if arrive some thing broken please send a picture of the broken piece.
Claims are accepted within 5 days from the receipt of the goods.

Customer Service

For anything you may need to know or ask, please refer to our Customer Service section.